Great service and made me feel very comfortable at the office. They also worried about my budget and were not money greedy like most places are in taking out money from patients.
-Jacklyn B. (2/23/2017 ~ 5 star review via Smilereminder.com)
Excellent service as always from Drs. Reaves and Sadat. Love the new office.
-Brenda B. (2/18/2016 ~ 5 star review via Smilereminder.com)
I used to go here until my insurance plan changed, BUT. . . I still come back to get my glasses here! The optical department is fantastic. They have a wide variety of frames and lenses, and the persons who assisted me, Deanna Rivas, was SO helpful and actually cared about what I wanted and was able to customize the glasses so that they were just perfect for me! She knew her job inside and out — insurance, different types of frames, types of lenses, plus was knowledgeable about the actual prescription and noted how I actually wore the glasses on my face so that the blended prescription would line up properly. I have never had such good service and heartily recommend that you ask for her. You won’t be disappointed!
-Kathie K. (2/17/2016 ~ 5 star review via Yelp.com)
I’ve been receiving my eye care services with East West Eye Institute for several years now and I’m extremely pleased with the way I’m treated, the execelent eye care I have recieved, selection and pricing available on your frames and mostly that you make me feel appreciated as a client.
-Virginia R. (11/19/2016 ~ 5 star review via Smilereminder.com)
Dr Michelle Sato and her staff are fantastic. They are professional, kind and describe in detail what they are do and the results. If you go to the DT office it is one stop shopping. They have trendy eye glasses for every price range. They also have a Pasadena office, but I like a Sat appt DT than go shopping.
-Holly C. (10/24/2016 ~ 5 star review via Smilereminder.com)
It’s rare to find excellent customer service anywhere. So when I experience it I always let the manager know about it. The excellent custom service at East-West caused me to seek out the office manager.
I was warmly greeted upon arrival. I was asked if I needed help. I was invited to try one frames without restrictions. I asked if they could repair my shades. They said yes and added the missing screw without cost. When I needed to use the restroom which was located in a bit of a maze outside the office. The office manager Toni offered to walk with me to locate it (Of course l declined the offer.) They go the second mile at East-West in customer care. THANK YOU
All of the employees at East-West, created a safe caring environment. I HIGHLY RECOMMEND East-West eye institue. Keep Going!
-Omar A. (5/22/2016 ~ 5 star review via Yelp.com)